Frequently Asked Questions
Everything you need to know about our premium home embroidery collections.
How do I receive my embroidery designs after purchase?
All designs are available for instant download. Once your payment is processed, you will receive a confirmation email with a link to download your files in multiple machine formats.
Which embroidery machine formats do you support?
We support all major industry formats including PES, DST, EXP, HUS, JEF, VIP, VP3, and XXX to ensure compatibility with most home and professional machines.
Can I use these designs on items I intend to sell?
Yes, our standard license allows you to use our designs on physical items that you sell. However, the digital files themselves cannot be resold, shared, or redistributed.
What is your return policy for digital products?
Due to the digital nature of embroidery files, we generally do not offer refunds. However, if you experience a technical issue with a file, our support team will work with you to provide a corrected version.
Do you offer physical kits or just digital files?
While we specialize in high-quality digital embroidery patterns, we also offer a curated selection of stabilizers, threads, and blank home textiles in our 'Supplies' section.
How do I know what size hoop I need for a design?
Each design listing includes detailed dimensions and stitch counts. We recommend checking these specifications against your machine's hoop limits before completing your purchase.